SUGIANTO, W. Implementasi Importance Performance Analysis Untuk Mengevaluasi Pelayanan Website Bank Umum Di Kota Batam. Computer Based Information System Journal, [S. l.], v. 3, n. 2, 2015. Disponível em: https://forum.upbatam.ac.id/index.php/cbis/article/view/404. Acesso em: 4 dec. 2024.