Makpul, Zulkarnain Bin Muhammad. “ANALISA PENERAPAN PELAYANAN OPERASIONAL IT PADA INDUSTRI ELEKTRONIKA DENGAN KONSEP ITIL V3”. Computer Based Information System Journal 9, no. 2 (September 30, 2021): 10–15. Accessed November 21, 2024. https://forum.upbatam.ac.id/index.php/cbis/article/view/3983.