ANALISIS PENENTUAN KARAKTERISTIK KUALITAS PRODUK PROTECTOR DI PT. CITRA TUBINDO TBK

Abstract

The development of the world oil and gas industry (Oil & Gas) in the world has been going on for a long time. The purpose of this study is to identify the quality control of protector products to meet the standards set by the company. The results of this study are the product requirements that consumers need based on the QFD method are the dimensions of the protector according to the size of the pipe, the protector can be perfectly installed on the pipe, thread. The protector can grip the thread of the pipe tightly, the thread resistance of the protector is economical, the protector can be installed easily, the protector design has room for sealing, the protector design is resistant to impacts and cracks. Then do a relationship matrix table, followed by making palaning matrix, then calculating priority identification such as goals, sales points, improvement ratio, row weight normalize row weight. Then determine technical priority such as absolute importance with a total of 688 and an average of 98.29. then the relative importance is 100% and the average is 14.29%. then proceed with the House Of Quality (HOQ) matrix.