Analisis Penerapan E-Government Guna Meningkatkan Kualitas Pelayanan Publik

Authors

  • Dewi Naluri Afriyanti Universitas Putera Batam
  • Karol Teovani Lodan Universitas Putera Batam
  • Etika Khairina Universitas Putera Batam

Keywords:

Implementation, e-Gov, Quality of public services

Abstract

The development of communication technology and information currently has a big impact, especially on government agencies.  Government with its various forms of institutions is a dynamic forum. Where activities are always developing, they also affect the global environment. Therefore, along with the development of the country, Indonesia is implementing e-Government when facing various challenges and demands to achieve progress and good governance. The application of e-Government is utilizing technology, information, communication to carry out government activities so that they are effective and efficient in public services. This makes it easy to reach and also expands access to information. This article was written using the literature study method. Which the author searches for and obtains from books, articles, journals and the internet.

References

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Rahmaini, P. (2021). Penerapan Prinsip E-Government sebagai Wujud Inovasi Pelayanan Publik di Era Modern Tahun 2021. KomunikasiMu Journal of Social Science and Humanities Studies, 1(1), 46–51.

Rorong, S. G., Sambiran, S., & Sumampow, I. (2022). Kualitas Pelayanan Publik di Bandara Internasional Sam Ratulangi Manado. Jurnal Governance, 2(1), 1–8.

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Published

2024-09-18

How to Cite

Afriyanti, D. N. ., Lodan, K. T. ., & Khairina, E. . (2024). Analisis Penerapan E-Government Guna Meningkatkan Kualitas Pelayanan Publik. Prosiding Seminar Nasional Ilmu Sosial Dan Teknologi (SNISTEK), 6, 425–429. Retrieved from https://forum.upbatam.ac.id/index.php/prosiding/article/view/9371

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