PENGARUH KUALITAS PELAYANAN DAN FASILITASTERHADAP KEPUASAN PASIEN UPT PUSKESMAS TANJUNG SENGKUANG

Abstract

Health is one aspect that determines how high or low the standard of human life is because health is needed
to support all activities of a person's life. The establishment of the puskesmas must be a means of
administering public and individual health using promotive and preventive methods to achieve the highest
degree of public health. The purpose of this study was to analyze the effect of the quality of services and
facilities together on patient satisfaction at Tanjung Sengkuang Health Center. The population and sample in
this study found 100 respondents with non-probability sampling technique. The data analysis technique in
this study used statistical test, classical assumption test, and multiple linear regression analysis,. The results
showed, among others: (1) service quality has a good and meaningful impact on patient satisfaction; (2)
facilities have a good and meaningful impact on patient satisfaction; (3) the quality of services and facilities
simultaneously has q good and meaningful impact on patient satisfaction.