Pengelolaan Layanan Sistem Kehadiran Kerja Dosen Berbasis ITIL Versi 3.0
DOI:
https://doi.org/10.33884/psnistek.v5i.8117Kata Kunci:
Service management, Lecturer performance, ITSM, ITIL version 3.0Abstrak
Quality is something that becomes a reference in assessing something. Good performance is always associated with good quality, so that good data and information management will have an impact on good performance in order to meet the desired quality. This research aims to apply the principles of the information technology service management framework based on ITIL version 3.0 into the context of managing the development of a lecturer attendance system service within the Faculty of Computers at Universal University. Through the service design domain, this research succeeded in developing recommendations for service system development in the aspects of service catalog management, capacity management, availability management, information technology service sustainability management, and information security management.
Keywords: Service management; lecturer performance; ITSM; ITIL version
Referensi
Deyantoro, F. A., Setyadi, R., & Saintika, Y. (2022). Penerapan Framework Information Technology Infrastructure Library (ITIL) Versi 3 pada Domain Service Operation untuk Menganalisa Manajemen Layanan Teknologi Informasi. Jurnal Riset Komputer, 9(3), 629-634. doi:10.30865/jurikom.v9i3.4232
Herlinudinkhaji, D. (2019). Evaluasi Layanan Teknologi Informasi ITIL Versi 3 Domain Service Design pada Universitas Selamat Sri Kendal. Walisongo Journal of Information Technology, 1(1), 63-74. doi:10.21580/wjit.2019.1.1.4005
Ikhtiarti, D., & Sutabri, T. (2023). Analisis IT Service Management (ITSM) Layanan E-Learning Universitas Bina Darma Menggunakan Framework ITIL V3. Jurnal Teknologi dan Ilmu Komputer Prima, 6(1), 48-53.
Mahdalena, D., & Cholil, W. (2020). Penilaian IT Service Management Pada Infrastruktur Teknologi Informasi PT. Telkom Kota Bengkulu Menggunakan ITIL V3. Gema Teknologi, 21(1), 34-41. doi:10.14710/gt.v21i1.33082
Mendikbudristek. (2023). Penjaminan Mutu Pendidikan Tinggi. Permendikbudristek RI Nomor 53.
Novilia, E., Cholil, W., & Kurniawan, T. B. (2020). Analisa tingkat pelayanan IT service management pada penerapan sistem ujian nasional berbasis komputer dengan menggunakan kerangka kerja ITIL v3. Sains, Aplikasi, Komputasi dan Teknologi Informasi, 2(1), 24-34.
Nurfaizah, Utami, E., & Arief, M. R. (2015). Rancangan Information TEchnology Service Management Menggunakan Information Technology Infrastructure Library (Studi Kasus STMIK AMIKOM Purwokerto). Telematika, 8(2), 18-31.
Susanto, D. T. (2017). Sukses Mengelola Layanan Teknologi Informasi dan Kiat Lulus Ujian Sertifikasi ITIL Foundation. Surabaya: Asosiasi Sistem Informasi Indonesia.
Wijaya, A., & Sutabri, T. (2023). Analisis Information TEchnology Service Management (ITSM) Aplikasi Absendi Online pada Badan Kepegawaian dan PEngembangan Sumberdaya Manusia Ogan Ilir. Blantika Multidisciplinary Journal, 1(2), 122-131.
Wijaya, F. A., Melkior, N. S., & Hapsari, P. (2019). Analysis of Information Technology Service Management Using The ITIL V3 Domain Service Operation Framework on SIMDA Case Study: Boyolali Regency). International Conference of Organizational Innovation (ICOI), (hal. 126-131).
##submission.downloads##
Diterbitkan
Cara Mengutip
Terbitan
Bagian
Lisensi
Hak Cipta (c) 2023 Prosiding
Artikel ini berlisensi Creative Commons Attribution 4.0 International License.
